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| Team | Technology |
About LEE
LEE is a diverse, nonpartisan network of equity-minded leaders at all stages of life and career. We provide 1:1 coaching, meaningful member-to-member connections, and skill-building opportunities to support and inspire members to increase equity everywhere. (wearelee.org)
As a civic leadership development organization, LEE equips members with the tools, resources, and industry knowledge they need to take collective action and create change in their communities – whether that’s through policymaking, elected leadership, advocacy, or grassroots organizing. LEE membership is currently open to alumni of our partner organizations including Teach For America, Congressional Hispanic Caucus Institute (CHCI), School Board Partners, Public Allies, Moms Demand Action, Yes Prep, Govern for America, and more.
We are an outcomes-oriented organization that operates in an entrepreneurial environment deeply invested in continuous improvement. LEE is proud to be certified as a Great Place to Work, and to offer generous compensation, a virtual work setting that includes flexible scheduling, and a values-driven benefits package.
Position Summary:
This position will support the Technology Operations team by providing tier 1 and 2 level support on a variety of technology tools and platforms while also performing necessary platform audits and maintenance. They will be responsible for responding to and addressing tier 1 and 2 level support tickets for selected client and staff facing platforms. Additionally, the Manager will coordinate with vendors on the escalation on higher tiered tickets. Other tasks include trouble-shooting and working with platform managers on smaller projects when needed. The role will also assist the Director, Technology Operations in suggesting and implementing improvements to the LEE Support tool, processes, norms, and best practices.
The ideal candidate in this role will need to have the ability to learn new technology and processes quickly, have strong customer service skills, have a basic understanding of databases (e.g., CRM/Salesforce), and can balance working independently and cross-functionally with stakeholders. The Manager, Technology Support (Temporary) is a full-time, temporary position for up to 40 hours per week through the end of November 2025. The Manager reports to the Director, Tech Operations.
Position Location: Flexible
Travel Requirements: 5% for team retreats and all staff conference
Responsibilities:
Support Tickets in LEE Support (40%)
Manage and troubleshoot basic to mid-level platform support tickets across all tools and platforms with exceptional customer service skills; escalate platform support tickets to vendors as needed
Assist Technology team in completing complex (e.g., tier 2 or tier 3) level tickets when needed
Reach out to, submit support tickets, and meet with platform vendors or consultants to resolve issues
Provide exceptional communication and customer support to platform users in addressing their support tickets
Technical Program Administration (30%)
Own Platform support for selected applications
Perform technical administration of LEE’s suite of technology platforms
Create and manage standard of practice (SOPs) for selected applications at LEE
Administer accounts and access for custom infrastructure including license and permission management
Coordinate across internal and external stakeholders to proactively improve LEE tools and processes
Platform Audits and Maintenance (20%)
Perform technical maintenance of LEE’s suite of technology platforms
Coordinate with Tech staff and external vendors on platform audits
Communicate progress and any issues found with internal and external stakeholders
Special Projects (10%)
Engage in team-level, org-wide, or cross-team special projects as assigned by manager or designee
Provide short-term coverage of other Manager-level duties during a leave, vacancy, or PTO
Minimum Qualifications:
Bachelor’s degree or commensurate work experience (If you do not hold a Bachelor’s degree an additional 4 years of relevant experience is required. If you hold an Associate’s degree an additional 2 years of relevant experience is required.)
3+ years of relevant professional experience in platform administration, maintenance, and support
Experience with technological tools and platforms, such as Asana, Google Workspace, Microsoft Suite
Exceptional customer service and communications skills
Experience managing a large volume of tasks with competing priorities
Ability to learn new processes, tasks, and technologies quickly
Experience documenting technical and functional processes
Strong, demonstrated commitment to diversity, equity, & inclusion
Ability to effectively communicate and collaborate within a geographically dispersed team
Deep passion for educational equity and belief in LEE’s mission and theory of change
Preferred Qualifications:
Experience with database use and/or management
Experience with specific email and website platform management
Experience working in Salesforce, Marketo, survey tools, Eventbrite, FormAssembly
Physical Requirements & Work Demands:
This position is primarily a sedentary role working with colleagues based around the country using remote technologies.
The person in this position may need to occasionally move about inside the office to liaise with staff or access office equipment.
The person in this position will need to have the ability to travel to in-person meetings in various U.S. cities.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
Application Submission:
Thank you for considering LEE as a future employer, we are eager to review your application and learn more about your experiences and interest in LEE's mission.
We encourage you to submit your application at your earliest convenience. Due to the high volume of applications, the hiring team will prioritize review of completed applications which includes resume submission and the completion of three short answer questions.
We do not have an application deadline for this position and we will review the completed applications on a rolling basis. For additional information, please visit the Frequently Asked Questions section on LEE's Careers website: https://wearelee.org/who-we-are/careers/.
Pay and Benefits
The position level for this role is Manager 1 and the corresponding hourly pay range for this position is $31.49-$46.96. Pay is competitive and based upon relevant experience and cost of labor for your location. Learn more about compensation here: https://docs.google.com/document/d/1kUbPtNQiPIjWA4xbEaEY08RLQ-ZeO49wd8dc1v3U_s8/edit?usp=sharing. Note, this is a non-exempt position where employees are eligible for weekly overtime pay.
Please visit LEE's Careers Website for information on benefits that full-time temporary staff have access to:
Commitment to Equal Opportunity and Diversity
LEE is committed to equal employment opportunity, and as an organization committed to diversity, and the perspective of all voices, we consider applicants equally of ancestry, race, gender, age, color, sexual orientation, military or veteran status, religion, creed, marital status, disability, medical condition, political affiliation, national origin, genetic information, and any other characteristic protected by federal, state or local law. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job and accommodation would not pose undue hardship on LEE.
If a reasonable accommodation is needed to participate in the job application process, please contact staffing@educationalequity.org and a member of our team will be in touch with you shortly to address your request.